Punctuality and Courtesy
Please try to be as punctual as possible as we generally have back to back appointments and it can be frustrating for the next client who has arrived on time to be kept waiting, we do realise that sometimes things are out of your control but arriving more than 10 minutes late could result in either not getting a full treatment or no treatment at all.
Cancellations
Please note 24 Hours notice is required for all cancellations, otherwise 50% of the total treatment price may be charged, if we are unable to re-sell the reserved treatment time. If you fail to attend an appointment you may be charged the full treatment price, or if the booking is for a treatment on a course or a Gift Card you may lose that treatment.
Purchase of Retail Products
Any purchases must be paid for in full at time of purchase.
Prepaid Courses of Treatments
Have a valid indefinitely, unless otherwise stated.
TreatCard - Our Loyalty Reward Card
TreatCard points cannot be redeemed for cash, sold or transferred. Your TreatCard must not be transferred to a third party. Treat rewards can only be redeemed on certain treatments & must be taken alongside a paying treatment & only one treat reward at any one time. They can only be booked Monday-Friday. Your Treat Card rewards cannot be used in conjunction with any other offer or discount. All client Treat Cards remain the property of Beyond Beauty. Beyond Beauty reserves the right to without notice: a. terminate the scheme b. decline to issue Loyalty cards c. withdraw or cancel the loyalty card or scans collected d. alter or amend the terms & conditions of the Beyond Beauty TreatCard scheme.
Gift Vouchers
Gift Vouchers are non refundable and are valid for 6 months from the purchase date and will not be accepted after the expiry date. Vouchers cannot be redeemed for cash, sold or transferred. You are not under obligation to use the full value of your vouchers during one session. Late cancellation and "failure to show" terms as laid out above also apply to gift vouchers. Gift Vouchers cannot be redeemed against aesthetic treatments.
Price Alteration
We reserve the right to alter prices without prior notice.
Smoking
Please note that it is there is no smoking anywhere in the Salon.
Data Security
Personal details taken from clients during consultation procedures will be kept safe and in the strictest confidence. We would, on occasion like to send you details of open evenings and special promotions. If you would rather not receive these please let us know. For further information please see our privacy policy below.
Medical Conditions
Please inform your therapist of any medical condition including pregnancy prior to booking as some treatments may not be appropriate for you.
Mobile Phones
In the interest of comfort of all our clients, please refrain from talking on a mobile phone and ensure it is switched off, or on silent, for the full duration of your time at the salon.
Children
Please understand that we can cannot accommodate children under 12 unless supervised by an adult during your treatment.
Hygiene
Salon Hygiene is, of course, the utmost importance and to achieve optimal cleanliness all our sterilisation equipment is approved by the local Environmental Health Officer. We only use new sterilised disposable needles for each client where applicable.
Payment
Most credit and debit Cards are accepted, American Express, cash or cheque. All prices include value added tax at a current rate.
Patch Testing
Patch testing is required for Lash & Brow Tinting, LVL & Semi-permanent Cosmetics .
Personal Items
Please ensure you retrieve all your personal items before leaving the premises as we cannot be held responsible for lost items.
At Beyond Beauty we are proud of the high standards of treatments that we perform and strive to maintain an excellent level of professionalism. Our priority is for you to be completely satisfied with the service you receive from us. However, if for some reason you are not satisfied with your treatment or the service you received while you are in the salon please speak to the therapist or the salon manager calmly and clearly, explaining the nature of the complaint before you leave the salon so that it may be resolved at that time.
Any problem arising after leaving the salon should be notified within 1 week of the date of the service either by phone on 01992 505149 or in writing to the salon manager either to 4 St Andrews Street, Hertford, Herts SG14 1JA or via email to beyondbeautyherts@gmail.com informing us of the nature of the complaint, date and what treatment was carried out.
We would like to assure you that we take any complaint seriously and that we are committed to resolving any issues in a fair, timely and efficient manner.